15 Best Shopping Bots for eCommerce Stores

Alternatively, they request a product recommendation from a friend or relative. Despite various applications being available to users worldwide, a staggering percentage of people still prefer to receive notifications through SMS. Mobile Monkey leans into this demographic that still believes in text messaging and provides its users with sales outreach automation at scale.

Also, the bots pay for said items, and get updates on orders and shipping confirmations. This bot aspires to make the customer’s shopping journey easier and faster. Shoppers can browse a brand’s products, get product recommendations, ask questions, make purchases and checkout, and get automatic shipping updates all through Facebook Messenger. Additionally, shopping bots can streamline the checkout process by storing user preferences and payment details securely. This means fewer steps to complete a purchase, reducing the chances of cart abandonment. They can also scout for the best shipping options, ensuring timely and cost-effective delivery.

What the best shopping bots all have in common

No longer do consumers have to struggle to find products or navigate complex checkout processes. Virtual shopping assistants significantly reduce the chances of customers abandoning their carts. It provides instant answers to customer queries, offers personalized discounts, and guides users through the checkout process. Online shopping assistants powered by AI can help reduce the average cart abandonment rate. They achieve it by providing a quick and easy way for shoppers to ask questions about products and checkout. They can also help keep customers engaged with your brand by providing personalized discounts.

It can be about the specific interaction to find out how customers view your chatbot (like this example), or you can make it a more general survey about your company. Work in anything from demographic questions to their favorite product of yours. Kusmi launched their retail bot in August 2021, where it handled over 8,500 customer chats in 3 months with 94% of those being fully automated. shopping bot free For customers who needed to talk to a human representative, Kusmi was able to lower their response time from 10 hours to 3.5 hours within 30 days. It’s difficult for small businesses trying to compete with industry giants and their huge customer service teams. Kusmi Tea, a small gourmet manufacturer, values personalized service, but only has two customer care staff members.

What is Social Commerce and Why Should Your Brand Care?

They provide a convenient and easy-to-use interface for customers to find the products they want and make purchases. Additionally, ecommerce chatbots can be used to provide customer service, book appointments, or track orders. Due to the significant benefits of virtual shopping assistants for both retailers and consumers, it’s easy to see why these tools are quickly taking over the retail industry. ECommerce chatbots are expected to increase consumer retail spend to $142 billion by 2024, meaning more retailers will likely adopt chatbots over the next three years. With the continuing boom of eCommerce, retail businesses can use chatbots to meet consumer expectations going forward.

We’ll explain what shopping bots are and why they’re important. With an online shopping bot by your side, your customer need not to wait for ‘working hours’ to get their queries answered. Well, take it as a hint to leverage AI shopping bots to enhance your customer experience and gain that competitive edge in the market.

Real Examples of Virtual Shopping Assistants

From my deep dive into its features, it’s evident that this isn’t just another chatbot. It’s trained specifically on your business data, ensuring that every response feels tailored and relevant. This means that returning customers don’t have to start their shopping journey from scratch. Shopping bots are the solution to this modern-day challenge, acting as the ultimate time-saving tools in the e-commerce domain.